FAQ

General

- No, According to company policy, purchased item cannot be made substitutions. This is because permission: since the items without full perm (no transfer) cannot return to us and some items with copy perm are copied item.


- It is possible to happen, Unfortunately the seller has no idea of the non-delivery. You can contact(IM with ALL THE TRASLATION DETAILS, something like "I purchased a house but i don't received it" will be not considered) with the owner or seller. We will resend the item you bought through Inworld to you.


- Some of the items(modify) already contain both textures and scripts(full perm) in the object content.


- No, you can't. Our items are licensed to be used in Second Life only.

Rezzing Issues

- This is because part of the item is rezzed out of your property lines. Keep in mind that the simulator (so your property lines) ends to 0 meters on the ground and to 4000 on the sky. Just move the rezzer / rez-faux until whole thing will be inside your plot to solve this issue.


- you deleted them for mistake;
- parts of the item are out of your property lines, then the linkset is returned by autoreturn of nearby land;
- region has performance issues. In this case, you have to restart it.


- This could happen with mesh. There is a bug that cause some issues with rezzing on top of mesh. Rez your item a few meters away or on different surface, then move it to your favorite spot.

Animation Issues

- First of all , clear your Second Life cache before rezzing the house (me-> preferences-> advanced -> Clear chache button.) Then log out Second life and re-log.
- (Recommanded)Use the official SL viewer (some non official viewers can give graphic troubles).
- Press CTRL+ALT+T so see the invisible prim with animation inside and click it.
- Also, try the house with a different sim. It could not work because bad simulator performances. In this case, region need a restart.

Mesh Issues

- Mesh are not like Prims. Item is liked and set to optimize the LI count. If you resize, unlink or link with something else, a mesh could increase the prims count. Some of our items are modifiable, so you are able to make modification, but keep in mind that by doing this will increase the LI.


- You can't. Item shadow are baked in the textures. If you want to customize your item, we provide you the modifiable textures, as you can change textures and shadow.(some items ONLY)


- Your viewer is old, Mesh need Viewer 3 or some else viewer capable.


- Indeed you can't. Mesh can be textured only in 3d software. In Inworld you can only change the color.


- Open the 'Advanced' menu, or pressing Ctrl+Alt+D in Windows or Opt+Ctrl+D in Mac
- Go to ->"debug settings" in 'Advanced' menu.
- Copy and paste the word, "RenderVolumeLODFactor" in the blank space.
- Set the value of "RenderVolumeLODFactor" to 4 or more. This change will increase the quality of mesh and sculpture.

Elevator Issue


- you are required to buy an Unlock from Affiliate or Union Micro[third-party script, L$ 200] to activate the elevator.

Click here to buy unlocker


Click here to visit tutorial